Refund policy

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. An email must be sent with a photo of your delivery within 48 hours of purchase to support@drclare.net.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 48 hours after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@drclare.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@drclare.net. We will arrange a pick up from your location. A picture of defective or damaged item must be included in the email along with order number. This email must be completed and acknowledged by our team within 48 hours of receipt of goods. Any notification received after 48 hours will fall to the customer to arrange the return of unwanted or damaged items and payment of courier charges. No refunds given after this 48 hour window but we will arrange a replacement of same or similar product and ship to the same address. We will require photographic proof of any claims for orders claiming to be missing item(s) within 48 hours of receipt of goods. It is at our discretion whether we fulfill claims of missing items via courier online service.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. All correspondence within 48 hours of receipt of goods with photographic evidence sent to support@drclare.net. We cannot guarantee refunds or replacements after this time within a full enquiry.

Shipping
To return your product, you should mail your product to: Dr Clare Apothecary,9 Sea Road Galway H91 C9YA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.